Privacy Commitment:This Privacy Notice sets out how SaveOneWatts ("saveonwatts, "we", "us") collects, uses, and shares your personal data when you interact or use our website (www.saveonwatts.com) or any related products, services, or applications (collectively the "Services") and explains the options that are available to you.  We may change elements of this Privacy Notice by updating this page, please check from time to time to keep updated. It is important to us that the information we hold for you is up to date, please keep us informed if any changes to your personal information during your relationship with us.

If you have any questions regarding any part of this Privacy Notice or how we use personal data, please email our Data Protection Officer at info@saveonwatts.com

Who are SaveOnWatts?Welcome to SaveOnWatts Ltd’s registered in England and Wales under company number 115646558. This policy applies to SaveOnWatts Ltd and its affiliates, (collectively referred to as “we,” “us,” or “our”), which together provide renewable energy installation, monitoring, maintenance, and financing services (“Our Services”).

We are fully committed to protecting and respecting your privacy and Personal Data in compliance with the United Kingdom General Data Protection Regulation (“GDPR”), the Data Protection Act 2018, and all other relevant laws and regulations within the United Kingdom.

As your Data Controller, we are responsible for the safeguarding of your Personal Data. This Privacy Policy outlines how we collect, process, and protect your information. It explains your privacy rights, how the law protects you, and clarifies the obligations and protocols for our employees and staff members when handling personal data.

What Information Do We Have and How Do We Get It?The Data We Collect About You

Personal data, or personal information, means any information about an individual from which that person can be identified. This does not include information where the identity has been removed. When you use our Services, we may collect the following information:

Aggregated Data: we may collect, use, and share Aggregated Data, such as statistical or demographic data for any purpose. This could derive from your personal data but in law this is not considered personal data as this will not directly or indirectly reveal your identity. However, if we combine Aggregated Data with your personal data so it can directly or indirectly identify you, then we will treat the combined data as personal data which will be used in accordance with this Privacy Notice.

Contact Data: may include name, email address, phone number and location of building.

Marketing and Communication Data: preferences in receiving marketing from us and our third parties (where applicable) and your communication preferences.

Technical Data: this includes the internet protocol address which is used by your computer to connect to the internet along with your browser type, version, time zone settings, browser plug-in types, operating systems and platform, and other technology on the devices you use to access this website

Usage data: this includes information about how you use our Services.  

How We Collect Your Information:When You Use Our Service: Seeking control of your electricity:

There are few ways to engage with us:

1. When you engage with us through our website form, we (with our third-party service provider, Pagecloud ) will collect, name, job title, employment status, email address, company name, phone number, energy provider and location.

2.. If you engage with us via email, we (with our third-party service provider, Google) will collect conversation history, name, email address and in some instances your telephone number.

3. If you fill out our Forms and upload documents, your information is collected via our third-party service provider, Google. In either case, for your security and confidentiality, we use strong encryption methods and will encrypt the conversation text.

How We Use Your Information and Why:Here's how we will use your information and why:

When a query is made a record will be kept on the basis of contractual requirement to provide a service, to provide you with the service.

When you engage with us through our website, we (with a third-party service provider) will collect conversation history, email address and location to: a. qualify a lead,

b. If you visit our website, we will ask you for your consent for the use of cookies.  This is because we use a third-party service provider (Google Analytics) on our website to track and report website traffic.

- We will also process your personal data to protect our business from fraud or other illegal acts.  We do this to comply with our legal obligations and our contractual requirement to provide a service.

- When a query, complaint, or feedback is responded to, a record may be kept in order to indicate how a communication has been managed.  We do this on the basis of contractual obligations, our legal obligations, and our contractual requirement to provide a service.

Who Do We Share Your Personal Data With?

We will sometimes share your personal data with third parties that we work with, in order to support us in providing you with our Service.  We will need to share your Personal Data in order to:  

• Send you email notifications

• Collect information and communicate with you about your enquiry.

In some cases, Personal Data may be shared with law enforcement.  We have strict rules about where and when this happens to protect your confidentiality and therefore, will only do this in cases where we are legally compelled to do so.  We do not share or sell your information to other organisations.  

Security:We have put in place appropriate security measures to prevent your personal information from being accidentally lost, used, or accessed in an unauthorised way. The transmission of your information via the internet is never fully secure. Although we do our best to protect your personal information, we cannot guarantee the security of your information transmitted via our website; any transmission of personal information is done so at your own risk.  

Data Transfers:Some of our partners operate in the US and therefore, some of your data may be processed outside of the UK. To protect your data privacy, our partners will either process personal data within the EU or UK or transfer your personal data using adequate measures such as Standard Contractual Clauses.

Retention:By law we must keep basic information about our clients (including Contact, Identity, and Transaction Data) for six years after they cease being customers for tax purposes. In some circumstances you can ask us to delete your data: see Your Privacy Rights below for further information. In some circumstances we will anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes, in which case we may use this information indefinitely without further notice to you.  

Children:SaveOnWatts is not intended to be used by children and therefore, SaveOnWatts does not intentionally collect or process data from anyone under the age of 16.  If you are a parent or guardian and you believe that SaveOnWatts may be processing data of a child, please contact us. Additionally, if we become aware that we are processing data of someone under the age of 16, we will delete the information.  

Cookies:
We use cookies on our website. Cookies are small text files placed on your computer when you visit a website. These allow websites to recognise your device when you return to a website. For more information on how cookies are used, please visit our Cookie Policy.  

Your Privacy Rights:
Under certain circumstances, you have rights under Data Protection Legislation in relation to your personal data, those rights include the right to:·

- Request access to your personal data.- Request correction of your personal data.- Request erasure of your personal data.- Object to processing of your personal data.- Request restriction of processing your personal data.- Request transfer of your personal data.- Withdraw consent.

If you wish to ask a question or exercise any of the rights set out above, please contact us on the DPO contact details section of this Privacy Notice. We would like the opportunity to resolve your concerns and we hope that we can do so. Should we be unable to do this, or you have concerns about how we have processed your personal data, you have the right to complain to the UK Information Commissioner's Office (ICO). Please visit the ICO's website for further details https://ico.org.uk/.  

No fee usually required:
You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive, or excessive. Alternatively, we could refuse to comply with your request in these circumstances.

What we may need from you:
We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.

Time limit to respond:
We try to respond to all legitimate requests within one month. Occasionally it could take us longer than a month if your request is particularly complex or you have made several requests. In this case, we will notify you and keep you updated.  By ticking the box on the Enquiry Form the Client confirms that they have read and understood this Privacy Notice.  

How to contact us?If you have any questions or concerns about our use of cookie, and or your personal information, please email the Data Protection Officer at info@saveonwatts.com